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BlueCross BlueShield Federal Employee Program

Terms and Conditions

The website is owned and operated by the BlueCross BlueShield Federal Employee Program. When you access, send an e-mail inquiry, change your address, request an ID card, or conduct any other transaction or access information on our site, you are agreeing to accept the following Terms of Use (including all disclaimers and privacy, security and copyright policies).

These Terms of Use may change from time to time and changes will be posted here so that you will always be aware of our Terms of Use. By using or doing any of the activities described above after changes have been made to these Terms of Use, you are agreeing to accept these changes.

Authority: You agree that you have the legal right and ability to agree to these Terms of Use and that you will use in a manner consistent with these Terms of Use. You are financially responsible for any financial transactions performed on as well as for the use of your account by others, including minors living with you.

Privacy: When you access or any information or services through you are agreeing to FEP's collection and use of information you provide via as described in the Privacy Policy.

Unauthorized Entry Warning. Unauthorized entry (commonly referred to as hacking) into any portion of may constitute a crime under state or federal law. FEP will prosecute these violations to the fullest extent permitted by law.

Links to Other Sites. FEP does not endorse the content of or any product advertised on any other websites. FEP is not responsible for the content of linked websites, websites framed within, or other companies' advertisements. FEP does not make any representations about their content or accuracy. Your use of any of these websites is at your own risk and discretion and subject to the terms and conditions of use for these websites.

Severability. If a court determines that any Condition of Use is illegal or unenforceable, then such condition will be eliminated and the remaining Terms of Use will remain in force and effect.

Jurisdiction. is presented solely as a service to FEP members located in the United States of America and its territories, as well as federal government employees and/or retirees living overseas. Although individuals that are not FEP members can access this site, and its contents are intended only for access and use by our members. The BlueCross BlueShield Association is headquartered in Chicago, Illinois, and these Terms of Use are governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of law.

Technical Information does collect information about website visitors in general. However, this information is not personally identifiable or confidential information. The site may use your Internet Protocol (IP) address to help diagnose problems with our server, to administer the site, and to gather broad demographic information about users. This information also helps FEP learn more about visit patterns and enables it to grow and improve to better respond to your needs and preferences. Again, none of this information can be used to identify a user; it is aggregate, unidentifiable information.

Cookies are randomly generated numbers kept in a file on the user's computer as a unique identifier. FEP does not use Cookies to determine the identity of any visitor. However, FEP does use Cookies during each session to track a user's use of This allows to grow and improve and to better respond to your needs and preferences. FEP delete all Cookies after a user logs off or the session is terminated. Please keep in mind that if you disable Cookies on your browser, you may not be able to access some of the features at


FEP, through, may contact you via e-mail to respond to any questions you may send us, to confirm a transaction or request, to alert you if there is a problem with your transaction, or to let you know the status of a transaction.

If you are interested, we can also send you e-mail communications about information we think you will find useful, including announcements about new products and services on, information about specific medications you may be taking or medical conditions you have expressed an interest in, as well as communications on behalf of other companies which offer products and services we think would be of value to you. It is our policy to send such e-mails only to users who expressly give us permission to do so. When you register at you may have the option to receive e-mails as described above. If later you decide that you would rather not receive such e-mails you will be provided with steps to follow to unsubscribe.


If you have any questions about this Privacy Policy or the practices of, you may send us feedback via e-mail. Please note that when you contact us by sending e-mail from the site, the information you provide is completely secure. However, when we e-mail our response to you or you e-mail us in return, these communications are not entirely secure because they travel over unsecured communications lines. As a result, if you wish to provide us with confidential personal information but are concerned about the security of e-mails, you should call your local Plan directly.


FEP will make it possible to review, correct or update selected information that you have provided through at any time. However, information in the FEP systems that comes from third parties, such as your member number, can not be changed through To modify this information you will have to go directly to the source.


In some cases and from time to time, may have arrangements with other companies that provide sponsored links that we believe may be of value to our users. Please note that when you click on one of these links, you are moving to another company's website. FEP cannot control the activities of any such company once a user leaves the website. If you have questions about the privacy policies of such companies, we suggest that you contact them directly or visit their website to review their posted privacy policies.